Regular monitoringOlga Ramírez Díez
Customer service has been satisfactory, although the response time was perhaps a bit long. The worst part has been the shipping: high costs for a service that does not meet the estimated delivery times provided before making the purchase. There was no order tracking, even after downloading the Shop app, where it remained pending for information throughout the process. I suggest taking into account holidays and shipping addresses to indicate the correct delivery timeframe: they cannot say it will take 72 hours and then have it arrive in more than 10 days. I give 4 stars because the earrings are beautiful and seem to be of high quality.
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