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I canceled my order on the same day, and it was still delivered. I refused to accept the shipment, and the package was returned to the sender on August 19, 2025. Since then, I have not received any confirmation of the return or any response to my email. Let's see when I will get my money back. Overall, a very disappointing experience.
Order placed, payment made via PayPal, no order confirmation received!! And upon immediate reporting and refund through PayPal, I lost money on the taxes paid. Never again!!
The socks smell so strongly of industrial detergent that the odor doesn't go away even after the third wash. After filing a complaint, the only response I received was that they have a slight odor and that I could return them if they are still in their original packaging. A whole floor of over 80 square meters stank because of these socks. Never again. Poor quality and zero service! Only after my review did the seller respond, I quote: "How frustrating that you find the socks to be smelly. We have never heard this complaint about these socks before; the comment we sometimes receive about them is that they smell like sheep. Odor is very personal, I think. The socks can be returned. I will include a shipping label for you to send the socks back to us." End of quote. Why is this frustrating for the seller?!? It's outrageous how customers are treated here. I've also read bad reviews about refunds, so I spared myself this additional hassle. From the same order, there were also hiking socks included. The socks tore at the heel after the second wear. The quality at H&M is better. My last purchase is becoming more and more frustrating. Poor quality disguised as organic and sustainable.
Order confirmation received. Since then: nothing. Neither a shipping confirmation nor a refund. No response to my inquiry via the contact form, no response to my request via PayPal. Buyer protection is now activated, and I hope to at least get my money back.
The refund for the return or complete reimbursement is not being processed! We consider it theft and customer fraud if only part of the paid price is refunded. Return shipping costs are to be borne by the buyer (it costs 10 euros for DPD shipping to Holland!!), which I personally find unacceptable. Very poor customer service, no accountability! We definitely do not recommend such sellers—stay away from them!!
No confirmation of the order Not reachable by phone Emails are not answered