My Planet LED

We would like to be better informed at each stage of the order processing; there is no email notifying us of the shipment... it is only by logging into our account that we know if our order has been shipped or is still being prepared... otherwise, nothing to report.

Very satisfied, we were immediately informed that the product was out of stock and that the waiting time could take 3 weeks. You delivered the product neatly within this timeframe.

long delivery time, no communication from your side even after a week, I contacted customer service myself

I had a very smooth service that was perfectly fine. Everything was very well organized. Thank you.

Excellent and quick delivery of the ordered reading lamp, and very accurate and prompt responses to questions. Very good service. When it turned out that the included LED lamp was too glaring, another lamp was sent free of charge.

I ordered the product and then heard nothing for a week. After calling, I learned that the product was being delivered to them quickly so that they could also deliver it to us. Subsequently, the product was indeed delivered quickly. However, the packaging of the order was not good. The box of the lamp was wrapped in plastic instead of, for example, a sturdy box. The lamp itself is fine, although I did notice a few small damages. All in all, not the best experience.