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2/5/2025

We ordered the Crown shower cabin with 'profile-free installation', but unfortunately, the wall was delivered with a metal profile at the bottom of the glass wall after a delay. This is unsuitable for existing underfloor heating and is not aesthetically pleasing. Additionally, there is no profile visible on the design drawing. 'Profile-free' seems to mean the same as 'with profile' at Spiegelpracht. Now, the website states: "A transparent silicone seal is used at the connection of the glass to the wall. It can be used if the vertical curvature of the wall does not exceed 5 mm." It should state: The glass wall is mounted to the floor using a metal profile (screwed). Therefore, it is not suitable for bathrooms with underfloor heating.

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Es
2/5/2025
We ordered the Crown shower cabin with 'profile-free installation', but unfortunately, the wall was delivered with a metal profile at the bottom of the glass wall after a delay. This is unsuitable for existing underfloor heating and is not aesthetically pleasing. Additionally, there is no profile visible on the design drawing. 'Profile-free' seems to mean the same as 'with profile' at Spiegelpracht. Now, the website states: "A transparent silicone seal is used at the connection of the glass to the wall. It can be used if the vertical curvature of the wall does not exceed 5 mm." It should state: The glass wall is mounted to the floor using a metal profile (screwed). Therefore, it is not suitable for bathrooms with underfloor heating.
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Response by Spiegelpracht
Ruling of DigiDispuut ......Furthermore, the Entrepreneur provided the Consumer with a construction drawing, requesting approval before the production of the shower wall commenced. The Consumer argues that it was unreasonable to expect him to check the entire drawing, but only to verify the dimensions shown on that drawing and possibly approve them. The Consumer claims to have asked the Entrepreneur whether he only needed to check the dimensions, and that this was confirmed by the Entrepreneur. However, the Consumer has not provided any evidence of this. The Entrepreneur states that she informed the Consumer via WhatsApp, “You will receive the drawing for approval so that you can check everything,” which is evidenced by a screenshot included in the defense memorandum. However, in both cases, it would have been possible for the Consumer to also check the shape and finish of the shower wall, especially since this was the second and final moment of confirmation, and the presence or absence of the profile was of great importance to the Consumer. Based on the above facts, the committee finds that the Consumer did not (at all times) meet the conduct pattern of an average informed, cautious, and attentive ordinary consumer, and at a certain point before confirming the order, failed to conduct reasonable research into what was being ordered, without rectifying this in a timely manner. The delivered product does not, based on the facts of this case, fall short of the agreement, and therefore, a refund cannot be demanded from the Entrepreneur.
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Maaike
2/3/2025
Delivery as scheduled and a beautiful mirror! Also well packaged, so.
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How would you rate Spiegelpracht?
Chiel
2/2/2025
Beautiful custom-made mirror for a great price, very satisfied! The pull cord for the light is actually a much better solution than touch buttons on the mirror itself (and it can also be connected to the main switch if desired). I chose the bright light, no regrets because now it really is usable light. Nice closed side finish as well (no visible LEDs in this case).
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Lotte
1/28/2025
Everything is arranged perfectly!
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Sarah
1/28/2025
Not cheap, but the result is indeed beautiful.
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Wolter Bouknegt
1/28/2025
Top product and service.
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