Spiegelpracht

To start with the positive: The product itself is truly fantastic. No complaints about that. However, the service could really be much better. We purchased the cabinet on December 12, 2021, and only received notice in February that the cabinet was finally ready for delivery. Free delivery was only possible after three weeks! For earlier delivery, they suddenly charge €20, which is quite outrageous considering we paid €1850 for a cabinet. This does not align with the service expected in this price range. Ultimately, we chose the paid delivery option, and on the delivery day, it turned out that the delivery person had dropped the cabinet. A new order could take six weeks, which is what they could guarantee me. (This is a frustrating thing to say when you know someone is moving the following week and doesn't want to deal with construction debris anymore.) In the meantime, I have a mounting appointment that I now have to cancel. More than two weeks later, I receive another email stating that they have checked the fallen cabinet and that they can deliver it shortly, this time for free. The cabinet was eventually delivered and turned out to have no defects, except for the glass shards that were still between some shelves that were broken. These have been on backorder for over a month now. No idea why that has to take so long. When ordering the cabinet, we also ordered 8 shelves because it was not clear on the website that you do not need to order them per cabinet. After discussion, this was adjusted to 4 shelves. Additionally, you could not choose more knobs on the website, but if you select many options, you end up short on knobs. This was also adjusted to 2 extra knobs. In total, that’s a reduction of €82 in costs. It is now April 1, and I still have not received my refund. The email I sent remains unanswered. They are only reachable by phone late in the morning and keep saying they are still reviewing it. In summary: just give me back the money I am entitled to!

Gorgeous

The mirror arrived more than a month later than announced.

Very good product

Reliable delivery and a user-friendly website.

Because everything went smoothly. I received a polite call 30 minutes before delivery. The delivery person was very friendly. I am in love with my mirror! Thank you very much for the excellent service.