Is Janssen-shop | Floral & Deco trustworthy? Reviews and trustmark

Ton Holtslag

9/1/2020

👎 We wanted to order dark green paint for plants. This was out of stock and will no longer be supplied. Our next question was whether there was green paint that resembles the color of grass. According to customer service, there was, so we ordered 3 cans. The delivered paint does not resemble a natural green color at all, let alone grass green. 2 unused cans are now going to be returned, and the third can, which we tested, cannot be used due to the ugly, bright green color. We expected honest information from customer service, and moreover, we have to pay for the return shipping ourselves. 👎

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nancy kras
9/14/2020
Good and fast service.
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Oerm
9/9/2020
Reliable webshop. Recommended.
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How would you rate Janssen-shop | Floral & Deco?
Marion Vos-Pater
9/7/2020
Easy to order, immediate confirmation. Perfect delivery. Fantastic items that you can't just order anywhere.
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Jacq
9/2/2020
Fast shipping, good product.
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S.G. van Calcar
9/2/2020
fast and affordable
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Ton Holtslag
9/1/2020
👎 We wanted to order dark green paint for plants. This was out of stock and will no longer be supplied. Our next question was whether there was green paint that resembles the color of grass. According to customer service, there was, so we ordered 3 cans. The delivered paint does not resemble a natural green color at all, let alone grass green. 2 unused cans are now going to be returned, and the third can, which we tested, cannot be used due to the ugly, bright green color. We expected honest information from customer service, and moreover, we have to pay for the return shipping ourselves. 👎
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Response by Janssen-shop | Floral & Deco
I answered the question of whether the darkest green available looks like grass by stating that there are many shades of grass and it really depends on how you look at it; I made it clear that I had reservations about this. It's very unfortunate that you took a gamble (even though you actually wanted a darker shade that is unfortunately no longer available) and now, when it doesn't turn out well, you place the blame on me and even say that I do not provide honest information, while I am actually very cautious with statements about colors. And yes, a return costs money; we maintain competitive prices, and if a return is not covered by warranty, the return costs must be paid by the person returning the item.
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