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ValuedShops reviews
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- Judy Steinke
- Review of mother of pearl spoons by Dina
The order took sometime to arrive, however I was very happy with secure packaging, and gift wrapped beautifully.
How would you rate Napoleonbestek.nl?
- Hannah Smith
Fabulous service , very quick delivery and beautiful quality cutlery . Thank you !
- Rosa Hustinx
Good service and communication. The shipment was very festively packaged.
Translated with AI - Monica
Great, the order arrived quickly and was very cheerfully packaged!
Translated with AI - Tiffany Chung
I purchased a product online during a flash sale, but I received an email from the company saying they sent the wrong item. I haven't even received the wrong item, but they say I need to send it back before they can ship the correct item. I don't understand why I should be penalized for their mistake, and I can't cancel my order online. It's been over two weeks and I still haven't received anything.