Unbound XR

I‘ve been Waiting for my Quest Pro Bundle already for over a month by now and other than the initial order confirmation and an update that they have to wait for new stock, i‘ve not gotten any updates so far. i don’t have a order status on the website nor do they send an email when the expected delivery would arrive. i had to reach out to the customer service 3 times now and each time they gave me a different estimated date with the reason that they had to get more stock. i expect a lot better transparency and communication from this. my order still hasn’t arrived and i still haven’t gotten any updates on it. the week (the customer support mentioned in an email) that the new stock would arrive in is over now therefore i‘m writing this review. i‘m very unhappy.

The customer service is extremely poor. You place an order and accidentally enter your email incorrectly—just one letter wrong. You immediately call customer service, and they say they will adjust it. A few days later, you call again to rectify the issue, and it goes completely wrong. They say they will contact you via email. Well, you think that will be quick, but of course not, because it takes them 2-3 business days to send an email. All I actually need is the Track and Trace code so I can track my order, but they do not respond to this. Even after multiple phone calls, they are very unfriendly to customers.

Here is the translated review in English: "I am now adjusting my review for Unbound XR. After a somewhat difficult startup phase, during which a part was out of stock and I was not informed, I was personally approached today and offered an alternative. This personal approach is certainly what customers prefer, I believe. The alternative offered was now handled professionally, with all the right communication, and I was promised that everything would be shipped this evening. Fingers crossed, but I am now assuming that everything will go smoothly. What impressed me was that someone took the time to pick up the phone and call to resolve the issue. Good approach... It would be a shame if it fell apart at this point. The webshop looks very professional with a wide variety of products at a good price. If everything is shipped this evening, I expect to return here for my next order..."

I purchased a Pimax Crystal through the Unbound webshop. After 10 months, the device broke, and after speaking with Pimax, it was decided to send the device back to Unbound. Unbound repaired the device, but after just five days, the same error occurred again, and the device needs to be repaired once more or even exchanged for a new one. Unbound failed to respond to my second warranty claim, and I have not heard from them for a week now, despite their promise to reply within a very short time. I have made several attempts to contact them via email and through their contact form on their website, but I have had no luck at all.

Fantastic service with quick response

Quick response and pleasant service.