Unbound XR

I purchased a Pimax Crystal through the Unbound webshop. After 10 months, the device broke, and after speaking with Pimax, it was decided to send the device back to Unbound. Unbound repaired the device, but after just five days, the same error occurred again, and the device needs to be repaired once more or even exchanged for a new one. Unbound failed to respond to my second warranty claim, and I have not heard from them for a week now, despite their promise to reply within a very short time. I have made several attempts to contact them via email and through their contact form on their website, but I have had no luck at all.

Fantastic service with quick response

Quick response and pleasant service.

Very fast delivery. Unfortunately, the aspherical lenses of the Pimax Crystal were a disappointing experience, so I unfortunately had to return the product. The processing of the return took about 3 weeks (over Easter), which was quite long. However, the return process, communication, and the friendliness of the staff were absolutely excellent. I would order from there again anytime.

Great selection of VR supplies. It's just a pity that the store is not open for private customers.