Is Mebocare trustworthy? Reviews and trustmark

Elizabeth Kohn
3/26/2023
I have had not received confirmation of my order. Nor have I received the goods . orderd 3 weeks ago. No response to query on the website. ..after I posted this review I received the wristband orderd
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Response by Mebocare
Dear Elizabeth, Good to hear that the WristWidget is now here. Yes, sometimes it takes a long time for it to be delivered, unfortunately this is really down to the delivery services and varies tremendously from country to country. As you can read on the site, an order confirmation is sent DIRECT after placing the order. We point out that if this does not arrive, please check the spam box, sometimes the email disappears in there. Or just contact us: sometimes a wrong mail address is given. Also, when the order is processed, an email is sent automatically. But if the first mail does not arrive or is removed from the spam, the follow-up mails unfortunately do not arrive either.... A tip: negative reviews are never posted immediately by review systems, sometimes there is a delay of several days. If you had emailed us, we could have answered you directly when it was sent and where to. Because a reply to an email actually always arrives and is not considered spam.
Margot SINTES
3/13/2023
Impecable, le produit et la livraison
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Response by Mebocare
Merci pour votre commentaire et bonne chance pour votre rétablissement !
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POLYTIMI DALAMAGKA
3/1/2023
I selected the product by sent via courier and paid the extra 16,15 euro fees for this option. Despite this, the product was sent via regular post and took three weeks to arrive.
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Response by Mebocare
Dear Polytimi, There was no choice of urgent shipment but package with track & trace. And yes, that is pricey to Greece. Expedited shipping would still be about 2.5x as expensive. The order was made on February 8 and shipped the same day by us. By February 11, it was already in Greece. Unfortunately, Greek customs then detained it for a period of time and a delivery attempt was not made until February 22. Unfortunately, you were not at home. A second (thankfully successful) attempt was made on March 1. Everything was trackable through the track & trace that is sent automatically as soon as we create a parcel seal. Unfortunately, we do not control this delivery process. Depends very much on how local customs and mail delivery works. Kind regards, Annette
Kristijan
2/19/2023
Fast international delivery
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Response by Mebocare
Thanks for your review. And kudos to the local parcel service: that's something we have no control over but which determines the speed of delivery!
Carla NOMAN GUIVERNAU
2/1/2023
Everything ok
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Response by Mebocare
😊
Jose Antonio Alejandro
12/12/2022
I didn’t recive my order. Where is ti?
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Response by Mebocare
Dear Alejandro, to receive a response faster, it is better to send an email instead of asking a question via the reviews. I can see that the order was shipped directly the next business day (December 5). I can't check your address with you through this way. If there is no typo in there then delivery to Spain averages 5-10 business days. So I expect the order to reach you before December 20 (the 10th business day). You had chosen shipping without track & trace, so now I can't see where the order is. If it is not there by then, please send an email to info @ mebocare.com mentioning your order number.

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