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- RachelTranslated with AI
- saskia Leeggangers
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Translated with AI How would you rate RetroNintendoKopen.nl?
- Jeroen Veenstra
top service and delivery
Translated with AI - Marco
The offer is very nice. Beautiful starter set. However, it turned out to be incomplete. I received two right controllers for the console. The blue one was missing for the left. I sent an email to retronintendogroup. First response: we deliver this as a set, so we cannot send anything separately. You can earn points for your next order. Seems like a bit of a poor response to me. After that, I have to return the whole thing. Nice when the screen protector is already on it. Still waiting for the third response. It seems to me that you should just send this as a company. It's frustrating that you don't want to resolve this right away after one email. Poor after-service. Mistakes can always happen, but then resolve it properly. After posting a review here, I received a response from retronintendogroup quite quickly that they would send the missing item. If they had offered this right away, they would have received more stars from me. It's nice that they handled it well in the end. I appreciate that. It's also nice that they included a personal note with an apology. That's really great. Mistakes can happen, but just resolve them properly right away.
Translated with AI - Luuk de Louwere
Fast service, clear, and easy to reach for questions.
Translated with AI - Dennis van den Biggelaar
Neatly packaged and kept well informed regarding the delivery time / shipping status.
Translated with AI