Is Manuka-Holland trustworthy? Reviews and trustmark

bestami bayramoglu

3/22/2022

The order was only processed after 4 business days. I ordered on Friday afternoon, inquired on Tuesday, and only received a response on Wednesday that the goods would be shipped. After I complained, the company responded by implying that it was supposedly my fault. I find that outrageous; things can go wrong, but to accuse the customer of making a mistake because I could have canceled on Wednesday is unacceptable. As an additional response: No, you did not inform me early enough. Therefore, a cancellation was not possible. It is outrageous to shift the blame onto the customer again.

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Martin Tertilt
4/4/2022
Everything is fine.
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Angelika Abke-Schulte
4/2/2022
Immediate
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How would you rate Manuka-Holland?
jacob Moawad
4/2/2022
"Great"
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bestami bayramoglu
3/22/2022
The order was only processed after 4 business days. I ordered on Friday afternoon, inquired on Tuesday, and only received a response on Wednesday that the goods would be shipped. After I complained, the company responded by implying that it was supposedly my fault. I find that outrageous; things can go wrong, but to accuse the customer of making a mistake because I could have canceled on Wednesday is unacceptable. As an additional response: No, you did not inform me early enough. Therefore, a cancellation was not possible. It is outrageous to shift the blame onto the customer again.
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Response by Manuka-Holland
Hello Bestami, Since the order was placed on Friday, March 11, at 12:21 PM, your order would normally have been shipped on Monday, March 14. Our packages travel all around the world. For Germany, our estimated delivery time under normal circumstances is 2 to 5 working days. Therefore, the estimated delivery date for your order under normal circumstances would have been no later than Monday, March 21. If you had indicated at the time of ordering that you wanted to receive your order within a timeframe that we cannot guarantee, we would not have accepted your order at all. Notwithstanding the above, there can sometimes be delays—such as due to COVID-19. On Tuesday, March 15, at 8:37 PM, we informed you via email that due to staffing issues, there was a slight backlog in order processing, and that your order would be shipped the next day (Wednesday, March 16). Although it must have become very doubtful for you by then whether your order could be delivered within the timeframe you desired—which was not communicated to us—apparently you still did not find it necessary to inform us of the latest delivery date, which was apparently Saturday, March 19. Despite the delay, the package was still delivered within our normal delivery time (on Monday, March 21, at 11:21 AM). Best regards, The Manuka-Holland Team
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Chiara Luzi
3/16/2022
Good service and products.
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rolf langensiepen
3/14/2022
Super service
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