Is Celtic WebMerchant trustworthy? Reviews and trustmark

Wouter
6/12/2018
I wanted to know the delivery time. I only added my street address, etc., to check the location. I did not press any "please spam me button," but I'm still being spammed. It feels like a privacy issue right here.
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Response by Celtic WebMerchant
It seems you received an "Abandoned cart" message from one of our applications. Due to an error, you received this message without being logged in and were unable to opt out of these emails. I have contacted the app to resolve this issue. I apologize that you took the time to leave us a 1-star review, but you only reached out to us personally to address the problem after we requested you to do so. This is especially concerning since your 'customer experience' does not stem from any dissatisfaction with our shop itself (as you never placed an order), but rather from frustration with this app, which could have been easily resolved in a friendly manner by one of our customer service colleagues.
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Bert Takens
6/10/2018
Negative product reviews are NOT accepted, which is a bit disappointing.
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Response by Celtic WebMerchant
Hi Bert, Thank you for your feedback! We regularly receive less positive product reviews that are not always justified (for example, we sometimes get 1-star ratings because a product does not fit the customer's re-enactment period). After a poor or mediocre review regarding quality, we first test the product to see if the complaint is valid. Based on that, we decide whether to adjust the product description or not. I think this has not yet happened with your review, and I will follow up on it immediately. By the way, this is indeed an area for improvement for us: we will keep reviewers better informed about this. Furthermore, you can always return a product if it does not match the description - this also applies to the torches you may still have, assuming you tested multiple ones to come to your review.
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Bernie Van Werkhoven
6/10/2018
They deliver what they promise.
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Michelle Tribe
6/10/2018
I ordered my product and it arrived!
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Paul Ford
6/10/2018
Very good
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Julia Merit van Rosmalen
6/6/2018
Super friendly and personal. High-quality products, I can't wait to order more from this shop.
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