Celtic WebMerchant

Nice, friendly and good servcie

Items were delivered quickly, even articles that couldn't be delivered on time - still arrived on time! Unfortunately, there was some damage, but after a very clear response from customer service, this was resolved quickly. All in all, super good.

Definitely a recommendation! Lots of choices and the prices are reasonable.

At first I had some problems with the delivery, but it was something we could settle, then there was some bigger rust on the handle,pommel and guard,which I could also tolerate after a chat with the support and some tips. But then finally the leather wrap of the handle started unwrapping and getting loose , which is a bit disappointing. I'm not sure if this is your regular Quality but it could improve in this case. The customer service was very friendly though.

Order placed on Monday, May 2nd, for products marked either "order before 8 PM for same-day delivery" or "delivery in 2 to 4 working days." I specifically chose these delivery options because I need the items before the 14th, the day I have to wear them after alterations. My entire order is stuck because one item was apparently out of stock. I was informed of a delivery on May 9th. Concerned, I exchanged emails with customer service, who told me that I should receive everything by the 11th or 12th, considering the shipping times to France. Fine. In the end, on the 10th, my order was marked as delayed, with a nice note saying, "we hope to send your items on May 12th." Too late. I am just 2 days away from my event, I have nothing to wear, and I am terribly disappointed. You should reconsider your shipping policy, clarify things a bit better, and indicate a receipt date rather than a delivery date to avoid any confusion. I would still like to commend the customer service, which, although the opening hours are particular, remains very responsive, understanding, friendly, and professional. This positive aspect is why I would order again if needed, but this time, I will not trust your delivery times!

Most products were of top quality (one item was a bit hastily finished, causing the protective plate to rattle), the rest was great! However, the service they use to ship the items is terrible (the box was in ruins and arrived a day late, with a last-minute message saying it would come the next day because I wasn't home... how could I not be home? I was waiting the WHOLE day!)