Great experience. Good customer service, very prompt and responsive.
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- Niamh Kearney
- LaHu
They refused to take full responsibility for sending me the wrong fabric and insisted that it is the right fabric and there was only small color differences which is not because i ordered samples of two black woolen fabrics (lana black and black woolen fabric (lanoso)) and even e-mailed the customer service to make sure that they have the fabric before my purchase. I ordered the woolen lana black fabric but they sent me the wrong woolen fabric lanoso black instead which was old smelly worn out fabric that was not suitable for sewing or to be used as blanket because it released tiny fibers, besides the lanoso had acrylic in it (which considered to be toxic because it releases carcinogenic materials). I contacted the customer service (Kelly) and told them that and as answer they insisted that it is the right fabric which was not because it did not match the sample i ordered previously and she offered to return the fabric or get 10% off which was unfair compared to the cost i paid for all the items i ordered. I asked for returning the fabric in exchange for the original fabric i ordered but she refused. I even ordered many samples for many fabrics such as many winter wool fabrics, quilt,corduory, teddy and cotton. Most of them are old fabrics worn out of poor quality specially the winter fabrics and do not match the description on the site like the black quilt which is not waterproof, and the weight of all the fabrics because they all are thin. Overall the fabrics are old thin and do not match the description on the site and are expensive compared to the poor quality. They even sent me the grey vlieseline while i ordered the black one. I am not satisfied at all with my puchase and how they sent me the wrong fabric/items and refused to sent me my original items/fabrics i ordered.
How would you rate Yes Fabrics?
- Michelle Turner
Fantastic service..here in ireland within a week...will definitely recommend
- Elizabeth Strauberg
High quality, thank you.
- Felicia
I bought several fabrics at Yes Fabric, they were all as described, really beautiful and the shipping was fast! I love that you're able to request tiny fabric samples as well.
- Kiley Jones
Very fair pricing and got it to the door in less than a week. The fabric quality looks and feels very nice, I can't wait to make things out of it!