Regular monitoringThomas
For a phone that was supposed to be waterproof and shockproof, I purchased a bv8800 pro, and suddenly my sound barely worked (about 4 months old). I sent the phone to them without taking out insurance, but it was well packaged... Suddenly, I received a quote for my phone via email, including photos of a broken screen and speaker for 150 euros... The screen was not broken at all before I sent it, and when I called them, they blamed the transport but couldn't show any damaged packaging, which should have been clearly visible... I paid this because I really need my phone for work, but I find it disgraceful... By the way, a shockproof and waterproof phone should be able to withstand all of this! They even charged me for the speaker!
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