Is Mood Company & Mood4Whisky trustworthy? Reviews and trustmark

Artur Mena

3/16/2026

Não recebi a encomenda nem qualquer contacto de entrega.

Pawel
3/28/2026
Everything is great, the glass is beautiful. :) Best regards
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Martijn Van Vegten
3/28/2026
The store for Scotland lovers in the Netherlands 👊👍🤘
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How would you rate Mood Company & Mood4Whisky?
LI PING JUN
3/17/2026
Very good quality and fast delivery
Frédéric
3/17/2026
Very fast shipping, well-packaged parcel, impeccable service.
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Artur Mena
3/16/2026
Não recebi a encomenda nem qualquer contacto de entrega.
Response by Mood Company & Mood4Whisky
Encomenda realizada a 8 de março, enviada a 9 de março. O prazo indicado no nosso website é de 4–7 dias úteis após envio (entrega até 18 de março). Segundo o transportador: 12 de março: chegada ao país de destino 13 de março: tentativa de entrega (sem sucesso) Nova tentativa em curso Neste caso, a entrega ainda está dentro do prazo indicado. Compreendemos que esperar nunca é agradável, mas a situação não corresponde a uma encomenda perdida ou não enviada. Teríamos apreciado um contacto prévio — normalmente conseguimos esclarecer ou ajudar rapidamente. Somos uma pequena equipa, muito envolvida, e fazemos todos os dias o máximo pelos nossos clientes. É por isso que é sempre um pouco desapontante quando se opta diretamente por uma avaliação negativa sem primeiro procurar contacto. 🇳🇱 Nederlands Besteld op 8 maart, verzonden op 9 maart. Op onze website staat een levertijd van 4–7 werkdagen na verzending (dus uiterlijk 18 maart). Volgens de transporteur: 12 maart: aangekomen in land van bestemming 13 maart: eerste bezorgpoging (niet gelukt) Nieuwe poging volgt In dit geval valt de levering nog binnen de aangegeven levertijd. We begrijpen dat wachten vervelend is, maar dit betreft geen vermiste of niet verzonden bestelling. We hadden het gewaardeerd als er eerst contact was opgenomen — in de meeste gevallen kunnen we snel duidelijkheid geven of helpen. Achter onze webshop zit een klein en betrokken team dat zich dagelijks inzet voor tevreden klanten. Juist daarom is het jammer wanneer er direct voor een negatieve beoordeling wordt gekozen zonder eerst even contact te zoeken. 🇬🇧 English Order placed on March 8, shipped on March 9. Our website clearly states a delivery time of 4–7 working days after shipment (latest March 18). According to the carrier: March 12: arrived in destination country March 13: delivery attempt (unsuccessful) New attempt pending In this case, the delivery is still within the stated timeframe. We fully understand that waiting can be frustrating, but this is not a lost or unshipped order. We would have appreciated prior contact — in most cases we can quickly provide clarity or assistance. Behind our webshop is a small, dedicated team doing their very best for customers every day. That is why it is disappointing when a negative review is posted without first reaching out.
Vincent
3/14/2026
Beautiful products, super packaging, delivered neatly and quickly.
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