Is RALkleuren.com trustworthy? Reviews and trustmark

Herman Hordijk
6/10/2023
Fast delivery of a beautiful product.
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Premiere Travel
6/9/2023
Speedy service and the item was exactly what I needed. Great!
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luca puccinelli
6/8/2023
After 11 days, I still haven't received anything.
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Response by RALkleuren.com
We are sorry to hear that you haven't received your order yet. We received your order on Monday, May 29, after business hours. On Tuesday, May 30, the order was sent in an envelope to your address. RAL K7 and RAL E4 orders are sent in a regular envelope, which unfortunately cannot be traced. Please check your mailbox; the envelope may have already been delivered. During the ordering process on our website, customers have the option to choose registered mail for an additional cost, which allows for tracking. Unfortunately, tracking is not available with standard shipping. We assume that the envelope will arrive soon, as it was sent a while ago. Unfortunately, we cannot see the current status or the expected delivery date. Additionally, our shipping partner, PostNL, is experiencing delays due to changes in their system. We apologize for the inconvenience.
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Luci Mastropasqua Inc., architecture+design
6/4/2023
arrived fine and well packaged
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Björn Van Aelst
6/3/2023
It never arrived.
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Response by RALkleuren.com
The tracking from PostNL indicates that the package has been delivered. Since the package has apparently not been delivered to you, we recommend checking with your neighbors to see if they received it. If they also have not received the shipment, we kindly ask you to fill out the recipient's declaration from PostNL. We would appreciate it if you could return the form to us, after which we will contact PostNL.
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WeLLDesign
6/1/2023
Received an incorrect invoice. Delivery times are unclear.
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Response by RALkleuren.com
We received your order on Thursday, May 25, after working hours. On the same day, we ordered the samples. They arrived today, June 1. The envelope is ready and is expected to be delivered to you tomorrow by PostNL. You just received the tracking code via email. The plastic samples are a special product and are made to order. Regarding the incorrect invoice, I informed you last Tuesday that the price has recently increased from €25.00 to €29.95. We corrected the invoice on Tuesday and emailed it to you. If you have any questions, please let us know.
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