Dutch Designers Outlet ®

I've been a customer for over 10 years; I think that says enough, doesn't it?!

After being a loyal customer for years, I have been treated extremely poorly by customer service. I did not receive any notification from Dutch Designers Outlet that my shipment had been sent, even though it is stated in the order confirmation email that I should receive this. Additionally, I did not receive any note in my mailbox from DPD, which meant I had no idea that the shipment was waiting at a DPD pickup point. When I inquired about the whereabouts of my shipment, I received a response from Dutch Designers Outlet stating that I could pick up the shipment at the DPD point that same day. I pointed out that I had never received any notification that the shipment had been sent (no, not even in my spam folder). I left work early to make sure I could arrive on time at this DPD point. When I got there, my package was not there. The next day, I heard from Dutch Designers Outlet that the shipment had already been returned and that I could receive the shipment again as long as I paid the shipping costs once more! This is despite the fact that they never informed me that the shipment had been sent, a promise they made, and DPD never left a note in my mailbox. I was told that I could still pick up the shipment, while that was not the case at all. Moreover, I received very disrespectful responses from customer service. Now I have to pay return shipping costs to get my money back. Ridiculous. I will never buy here again. I have since received a response stating that they see I did receive the emails and that I also opened them. It can't get any crazier. I would like to receive this 'evidence' at my email address, both the proof of the email stating that the shipment was sent and the proof that it was opened by me.

Nice and affordable with fast delivery.

Good, pleasant, and clear communication by phone regarding my order. I'm happy with my choice.

Products delivered quickly.

Fast service and very good quality as usual! I have experienced that the model was not what I expected, and even then, the handling was very correct. I have become a very satisfied regular customer.