Is Boutique Trukado trustworthy? Reviews and trustmark

Violetta Kutuzova-Braun
12/2/2023
The order has not been delivered yet.
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Response by Boutique Trukado
Dear Violetta, As mentioned in our personal email sent to you on November 30, we delivered your order to the courier on November 25 at 12:48 PM. Boutique Trukado has done everything possible to hand over your order to the courier as quickly as we could, as you can see in the track & trace information provided to you. Unfortunately, we have noticed that the courier is currently experiencing unprecedented delays. We call the courier several times every day to find out when your package will be delivered. As soon as we have a date, you will be informed via the previously sent track & trace. We apologize on behalf of the courier. We're sorry that the review you provided does not resolve the courier's issue or expedite the delivery.
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Wilma Vullings
11/30/2023
I received a nice bag, but due to circumstances, it was delivered much too late by DHL. It's a lovely leather bag, and I'm super happy with it.
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How would you rate Boutique Trukado?
11/30/2023
I haven't received anything yet.
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Response by Boutique Trukado
Dear Bernadet, We completely understand your frustration. We are also faced with long delivery times, unclear messages from PostNL, and calls and messages from customers. You placed your order on November 25 at 11:21 AM. As you can see on the track & trace, we handed your order over to PostNL on the same day, November 25, just an hour later at 12:48 PM. We have already filed multiple complaints with PostNL and initiated an investigation. In recent days, we have also been in constant contact with PostNL to ensure they remain attentive. Fortunately, our customers do not hold us accountable for the negligence and poor performance of PostNL. The packages are being delivered (albeit with delays from PostNL), but they are still arriving. Once again, we understand your frustration very well, but we find it very unfortunate that you rated us three stars while we have done our job well and processed your order very quickly, handing it over to PostNL. It goes without saying that we are not happy with this situation and we continue to chase all packages. We would appreciate it if you could reconsider and adjust your review based on this information. Thank you very much in advance! Kind regards, Team Trukado
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Nederlander
11/28/2023
Robust and finely detailed figurine of Galileo, one of the founders of modern science. A great addition to my interior. PS: Lightning-fast delivery by Trukado.
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Dirk Voets
11/27/2023
Nice selection, good price, correct service and delivery.
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ann moens
11/27/2023
Beautiful and clear website. The owners Yasmina and Jelle are very professional, helpful, and extremely friendly and attentive people, where the customer comes first. Definitely recommended! If you want to buy something, just go for it. Top quality.
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