Is Little Wonderland - Korean Cosmetics trustworthy? Reviews and trustmark

Julie

3/8/2023

I was disappointed with the customer service and the ordering process. During my order, I added extra items to receive the goodie bag, and then I was able to add a discount code. It was not mentioned that I would lose my goodie bag due to the price reduction, as this did not come up at all. I contacted customer service about this. I was told that I needed to add another €10 for the goodie bag. Without any question of whether I wanted to cancel the order or add the €10, my order was put on hold. I kept waiting, and then I received an email stating that I had not confirmed my choice, but I didn't receive any questions.

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Marie Frissaer
3/8/2023
Super goede service, snelle levering en top producten!
Aderyn Irma
3/8/2023
My pa
How would you rate Little Wonderland - Korean Cosmetics?
IREE LAVIGNE
3/8/2023
Super fast shipment and delivery! Items are packed so well. Will definitely purchase again!
Julie
3/8/2023
I was disappointed with the customer service and the ordering process. During my order, I added extra items to receive the goodie bag, and then I was able to add a discount code. It was not mentioned that I would lose my goodie bag due to the price reduction, as this did not come up at all. I contacted customer service about this. I was told that I needed to add another €10 for the goodie bag. Without any question of whether I wanted to cancel the order or add the €10, my order was put on hold. I kept waiting, and then I received an email stating that I had not confirmed my choice, but I didn't receive any questions.
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Response by Little Wonderland - Korean Cosmetics
Dear Julie, Thank you for your honest review. We are very sorry to hear that you had a negative experience with our webshop. I would like to apologize if our communication was not clear and if that led to any confusion. We will pay closer attention in the future to avoid similar situations. In any case, I want to thank you for your feedback. It helps us improve our service. Once again, we apologize for the inconvenience you experienced. The shopping experience of our customers is what we value the most. Best regards, Little Wonderland
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Evelyn Cogg
3/8/2023
A wide selection of products and always shipped quickly.
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Nhi Tran
3/8/2023
Fast delivery
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Little Wonderland - Korean Cosmetics

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