Is Little Wonderland - Korean Cosmetics trustworthy? Reviews and trustmark

Lina Baleviciute

5/31/2020

The improvement point for the shop would be to check expiry dates for their products. This was the first time I received a skincare product which was already expired when ordering online. The product I'm referring to is Snail Bee high content lotion with exp. date being March 2020 (received May 2020).

Kristina Vasileva
6/1/2020
Very fast delivery and amazing products!
Emma Breur
6/1/2020
Reliable and fast service, nice products.
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Gabija Slavinskaite
5/31/2020
Amazing products, excellent packaging, everything is great
Lina Baleviciute
5/31/2020
The improvement point for the shop would be to check expiry dates for their products. This was the first time I received a skincare product which was already expired when ordering online. The product I'm referring to is Snail Bee high content lotion with exp. date being March 2020 (received May 2020).
Response by Little Wonderland - Korean Cosmetics
Dear Lina, I am sorry that you have received an expired product. I heard from my colleague that she has already solved this with you. I am glad we worked this out :) I promise you we will never intentionally sell expired goods. If a product is almost expired we will either sell for huge discount or not selling it at all. To assure you that this will never happen again, we started an investigation, and we find out that one of our new staff has picked the product from the wrong shelf. It was a shelf with damaged or expired goods which is only intended for making video or pictures. It was our fault for not enlighten our new staff about this, so we sincerely apologise for the mistake. We have permanently solved this problem by moving this shelf to another place far away from the rest of the product. Thank you for taking the time to contact us and letting us know about this. :)
Sybrina De Jong
5/30/2020
Fast delivery
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Christina van Vulpen
5/30/2020
Clear website. Extremely nice selection/assortment. Clear product descriptions. Super fast delivery.
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