Is Little Wonderland - Korean Cosmetics trustworthy? Reviews and trustmark

Yiting Ye

3/30/2019

I ordered a product from you that I needed the next day due to the slogan “ordered by 20:00, delivered the next working day.” I ordered it neatly before 20:00, but the order arrived a day late. It's really disappointing that you couldn't keep your promise.

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Yiting Ye
3/30/2019
I ordered a product from you that I needed the next day due to the slogan “ordered by 20:00, delivered the next working day.” I ordered it neatly before 20:00, but the order arrived a day late. It's really disappointing that you couldn't keep your promise.
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Response by Little Wonderland - Korean Cosmetics
Dear Yiting, We completely understand that it is frustrating when your package arrives one day late. Normally, packages ordered before 8:00 PM are indeed delivered the next business day; however, we cannot guarantee this 100% because unforeseen circumstances can occur during transit. A large part of the work is still done by people, and people make mistakes. It is frustrating for you, but it is certainly also frustrating for us. We have no influence over the delivery of your package; we pay an external company to deliver your package, and when they make a mistake, we often get blamed, as has happened in this case. Our Shipping and Return policy clearly states that we cannot guarantee 100% next-day delivery, as no company can. As I mentioned above, various issues can arise during transit, such as flat tires on delivery vans, unexpected traffic jams, mis-sorted packages, etc. Once again, it is very unfortunate that this has happened to you. Unfortunately, I can do nothing more than offer our apologies and hope that this does not happen again. If something similar occurs in the future with our package or with another company, we recommend filing a complaint with the delivery company, as they can often address the issue with the delivery person. Team Little Wonderland
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Arie Stoof
3/29/2019
Awesome products, friendly staff, great customer service, fair prices - happy customer 😊👍🏼
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Lchia Goitom
3/28/2019
I received it quickly. I received it after two days. 😍
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masjenka bos
3/27/2019
Great site, fast service, and good contact with customer service. I will definitely order here more often.
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Anna Patrova
3/26/2019
Quick international shipping. Multiplayer free samples included, which is nice surprise.
Cristina Cabezas
3/25/2019
Super fast service
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