Regular monitoringEveline
The package was delayed, and it took longer than indicated to get in touch with customer service. The customer service could speak at a higher level than B1, as it was not very clear what the different options were. In the end, I did receive my package with sunscreen just in time (read: 1 hour before departure) for my vacation, even though I had ordered it more than a week in advance. I had also tried to contact customer service reasonably on time but only received a response after 48 hours, while it is stated online that you will get a response within 24 hours. Therefore, I am dissatisfied with the service.
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