Vuur & Rook

Fast delivery exactly as expected.

The packaging was opened by a sales employee, as I discovered after delivery. Since this was supposed to be a gift, I could no longer give it as such. When I contacted them, it turned out that the employee had opened it for inspection, and I had to return it for an exchange. Shortly after, an employee called to say they couldn't guarantee that this one hadn't been opened either... you make a blunder... make a mistake... and then leave the customer to resolve it... first return it before we send another one, with the risk that I won't have a gift in time... I would say, we make a mistake... I will immediately send another one (unopened) and then you send the other one back so you have no risk of NOT having a gift in case the shipment goes wrong... THAT IS SERVICE.

Delivery was top-notch! Keep it up!

Ordered a BBQ and it was delivered the next day. I called to check if the BBQ would be at home the following day. They said they would do their best. Ten minutes later, I received a call that it was successful. Great service from Vuur & Rook.

Fast, clear, and excellently packaged.

The packaging already makes you feel cheerful, with fun stickers, everything well packed inside, and a small gift with your order. Everything was delivered quickly and in good condition, and the products meet expectations. In short, it's absolutely great!