Is Vuur & Rook trustworthy? Reviews and trustmark

Bart Martens
3/12/2019
Great! Easy to order online and you are kept well informed about the progress. 10 out of 10 points!
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Response by Vuur & Rook
Hi Bart, How nice to hear! Thank you for your awesome response! :)
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alex veldkamp
3/12/2019
Product is good, but delivery was late and nothing is done about complaints (Post.nl sends you to Vuur & Rook for complaints, and Vuur & Rook blames Post.nl, so you get sent from pillar to post). Therefore, my opinion is to order somewhere else if possible, because as a customer, you are not taken seriously.
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Response by Vuur & Rook
Dear Alex, We have tried to call you several times, but unfortunately, we haven't been able to reach you. We understand that you feel nothing is being done about your complaint, but that is not the case. We had contact with you and our carrier on Saturday. Unfortunately, in some cases, delays can occur due to unforeseen circumstances. We find this very unfortunate, but this is the only part of the process where we unfortunately have no influence. We have thoroughly reviewed the order process and see the following: 08/03 10:16: Order placed 08/03 10:17: Order paid via iDeal 08/03 10:20: Order printed in our warehouse 08/03 10:24: Order packed and labeled for shipment 08/03 16:07: Order picked up by carrier (PostNL) 09/03 00:22: Shipment at PostNL sorting center 09/03 10:22: PostNL notification: Shipment delayed until the next working day 11/03 10:48: Package delivered As you can see from the above, we have done our best for you. As we do with every delay, we have also reported your package to PostNL. We find the situation as it has unfolded very unfortunate, and we hope you will give us the chance to make this right. Our apologies for the inconvenience, Team Vuur & Rook
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fons van den brink
3/12/2019
Fast, good, amazing!
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Response by Vuur & Rook
Hi Fons, Thank you for your awesome response! :)
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Szabolcs Lengyel
3/11/2019
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Th.p de wit
3/11/2019
Very satisfied, ordered on Friday and received it at 41.47 on Saturday.
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Response by Vuur & Rook
Good afternoon, How nice to hear! Thank you for your lovely response!
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Maarten Bouwes
3/10/2019
Well packaged and always good quality of the items.
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Response by Vuur & Rook
Hi Maarten, Thank you for your awesome response! :)
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