Vuur & Rook

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Best delivery turnaround. Weekend delivery to the UK. Terrific this is my goto for all things bbq. The Free knife is a top tool as well. Bravo

Extensive assortment in the store. Everyone is very friendly. The staff has knowledge of the products and can provide good advice.

Very satisfied with the service. I ordered on Thursday and immediately received a phone call that there was an issue with the stock inventory, which resulted in one product being unavailable. This was handled correctly, and they provided a replacement product of my choice. The delivery was definitely within the timeframe they indicated beforehand.

My rating is moderate because the delivery went poorly. I placed an order for Saturday delivery on Friday. Initially, I received a courteous call informing me that my package would arrive the following Saturday (not a day later). This was obvious to me, but it was nice that they called to confirm. At one point, I received an email from DPD stating that the order would be delivered the next working day. I found this strange since I had placed a Saturday order, but the DPD website is so unclear that I thought it might be my mistake. Unfortunately, I did not receive the package on Saturday (it was indeed correct on the DPD site 😞). On Sunday, I immediately sent an email stating that I did not want the package delivered to my neighbor on Monday. Initially, this was difficult, and I was advised to hang a note on the porch door. Well, if I could have hung a note, I could have also accepted the package... 😊 Eventually, I was called back, and a staff member helped me change the delivery to a pick-up point. This week, I picked up the package there and was as happy as a child when I opened it at home. However, I was disappointed to find that one bag of charcoal was torn and everything was covered in debris. I don't know if the bag was damaged due to the packing method or by a careless DPD delivery person. Of course, I reported that one bag was torn when I opened the package, and I received a compensation for it. This compensation was roughly equivalent to the cost of Saturday delivery, so it wasn't a true compensation, but the gesture was nice. I should mention that I have ordered before, and it has always gone smoothly and quickly; perhaps I just had a lot of bad luck this time. Next time, I will just as easily order from Vuur & Rook again (and not just because of the discount coupon).

Very fast delivery with a nice extra! I will definitely order here again.