Approved

Member of ValuedShops since 2018

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

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Regular monitoring

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Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • WebwinkelKeur
  • Google Safe Browsing
  • TrendMicro

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
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  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • WebwinkelKeur
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How would you rate Vuur & Rook?

ValuedShops reviews

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Vuur & Rook has 8362 5 star ratings 8362
Vuur & Rook has 1082 4 star ratings 1082
Vuur & Rook has 118 3 star ratings 118
Vuur & Rook has 46 2 star ratings 46
Vuur & Rook has 55 1 star ratings 55

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  1. roelof lodders

    Good service and fast delivery.

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  3. Donatas Urbonavicius

    Quick delivery, frequent updates on how order is being processed

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  4. How would you rate Vuur & Rook?

  5. J Hamstra

    Great service

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  7. Dirk

    The delivery didn't go quite right, but after sending an email to Vuur & Rook, I received a response the same day that they would deliver the correct product the next day and that I could keep the wrong product. Things can always go wrong, but the service is in the solution. Well done.

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  9. Eddy

    After placing the order, it took 6 days for delivery. So I had to get other coal.

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  11. M.A. Reukers

    We appreciated that there was phone contact regarding the planning of when the delivery could take place. Good communication. The willingness to answer questions over the phone was experienced as pleasant!

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