XLMobiel

I have been receiving an email notification from PostNL for 4 consecutive days that they will deliver the order that day, immediately (within 20 minutes) followed by an email stating that they can't make it and will come 'tomorrow.' Whenever that may be... I will never order here again. Sorry.

Beautiful, but the cord is too long.

In the initial contact moments via phone, I was informed that there is a lunch break from 1:30 PM to 2:00 PM; in both cases, I called at 1:15 PM. In the last contact moments, I was told that you were on vacation in July, while it was already November. After receiving the same message three times, I tried calling from a different phone, and suddenly someone answered. Now regarding the warranty request. A phone should not stop charging within a year. However, I was repeatedly told that due to a tiny scratch, I would have to pay almost half the value of the phone to make use of the warranty. Additionally, the phone was sent in with a complaint about charging, but in the so-called inspection report, there is no mention of this issue. The inspection merely involved a glance at the phone, and the inspection was deemed complete. From XLmobiel and Samsung, I expect an inspection report that describes the actual complaint. My complaint is: the phone does not charge anymore within one year. I have no interest in repairing the scratch on the screen, which I did not notice, and for which I would have to pay EUR 214 without being asked.

I still haven't received anything.

Great!

I received fast service; I ordered in the evening and it was already in Belgium the next day.