Is Mariener Eyewear trustworthy? Reviews and trustmark

Jarno

5/3/2019

Satisfied with the ordering process, the explanation on the site about what is included and what is not, and the speed of shipping. Less satisfied with the clarity regarding delivery. You receive a tracking code and assume that a courier will deliver the package within a specified timeframe. Shortly after receiving the tracking code, it states on the PostNL website that it is a mailbox package. These are delivered by the mail carrier, but the day is unknown, and the delivery date can change if it is not delivered on the previously indicated day. This does not provide visibility or confidence about when it will actually happen. By the way, I did receive the package "quickly" (in 4 working days), and I am certainly satisfied with the products.

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Jesse Wallinga
5/10/2019
Jarno
5/3/2019
Satisfied with the ordering process, the explanation on the site about what is included and what is not, and the speed of shipping. Less satisfied with the clarity regarding delivery. You receive a tracking code and assume that a courier will deliver the package within a specified timeframe. Shortly after receiving the tracking code, it states on the PostNL website that it is a mailbox package. These are delivered by the mail carrier, but the day is unknown, and the delivery date can change if it is not delivered on the previously indicated day. This does not provide visibility or confidence about when it will actually happen. By the way, I did receive the package "quickly" (in 4 working days), and I am certainly satisfied with the products.
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Response by Mariener Eyewear
Dear Jarno, thank you for your review and your honesty. It's great to hear that you are satisfied with our products. It is true that a mailbox package is not entirely easy to track. It provides a certain level of assurance knowing that the package has been sent. However, the "packages" are not scanned by the postal carrier but simply dropped into the mailbox, which means that only afterwards does PostNL check off the entire batch of mail as delivered. Unfortunately, we cannot change this; we can send it via a parcel service, but the customer must be home for that, and the costs are higher. In the future, we will look for better ways to inform customers about the entire process from ordering to delivery.
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