Regular monitoringStefan La
The delivery did not go as planned. Contact via phone or email was impossible, and there was no response. After 2 days, I received a reply to my email. Since I needed the product the next day, which should have been possible according to the stock, I canceled the order and indicated this twice via email. I was told that the amount would be refunded within 10 days. Five days later, I received the product anyway, and my email was considered 'not sent.' Poor customer service, poor accessibility, and as a business owner, I am not accustomed to this way of doing business.
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