Is Europost Postzegel- en munthandel trustworthy? Reviews and trustmark

Jerry Koele

12/28/2020

One of my products was mediocre; the postfris was not postfris, and they are going to rectify it. However, according to their terms and conditions, a return envelope is sent, and the costs are covered by them. When I inquired, I was told I had to send it myself, not registered or with tracking, but I still had to pay for the postage myself. I think this should not be included in your return policy. I am eagerly awaiting the new stamps.

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Paul Korte
12/28/2020
Delivered what was promised. Perhaps a slightly better packaging. The corners of the stock books were dented at the top. (Probably due to falling during transport).
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Jennifer Dietz
12/28/2020
Good and fast delivery.
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How would you rate Europost Postzegel- en munthandel?
Jerry Koele
12/28/2020
One of my products was mediocre; the postfris was not postfris, and they are going to rectify it. However, according to their terms and conditions, a return envelope is sent, and the costs are covered by them. When I inquired, I was told I had to send it myself, not registered or with tracking, but I still had to pay for the postage myself. I think this should not be included in your return policy. I am eagerly awaiting the new stamps.
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Response by Europost Postzegel- en munthandel
Dear Mr. Koele, It's a pity that you were not satisfied, and it's unfortunate that you dismissed this with so much criticism and only 3 stars. As if we are not allowed to make mistakes and not given the chance to resolve them. In my opinion, we are always ready to assist you, and you always receive sufficient service from us. I hope you understand that during this time, when the store is closed and we are processing double the number of orders online with fewer employees due to the remote work policy, things may sometimes go differently and take longer. Additionally, you should read carefully! Our terms state the following: Items that are not to your satisfaction may be returned to us at our expense. (Via the provided return envelope OR postage reimbursement) After receipt, the correct item will be sent to you free of charge within 2 working days. So you do not have to wait in suspense; this will be delivered to you as you are accustomed to.
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Benny Rees
12/28/2020
Beautiful and fast! Now just email me for that 25% discount ;)
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Sebo Meijer
12/26/2020
Good service and thoughtful assistance with a placed order. Fast delivery and good contact options.
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Mc Van westen
12/26/2020
fast delivery
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