Is Europost Postzegel- en munthandel trustworthy? Reviews and trustmark

Ilonka

7/7/2025

When I receive an email with all the delivered products, I assume that the products will be delivered. When it turns out that some items are missing, I wonder if the product will still arrive and send an email. There was no response to that, but after I left a review, I received a response in no time, and in a rude manner. You could have sent an email stating that the product is out of stock and will be delivered later. That would have been no problem at all, but the tone in which you address customers is bizarre. I will not change the review because the one star is well-deserved. This is not how you treat customers.

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Joop Schmidt
7/10/2025
Martin Diks
7/10/2025
Beautiful coins for this special edition.
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How would you rate Europost Postzegel- en munthandel?
herman de niels
7/10/2025
Geert De Brouwer
7/8/2025
Very fast delivery, perfectly packaged! Highly recommended!
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Ilonka
7/7/2025
When I receive an email with all the delivered products, I assume that the products will be delivered. When it turns out that some items are missing, I wonder if the product will still arrive and send an email. There was no response to that, but after I left a review, I received a response in no time, and in a rude manner. You could have sent an email stating that the product is out of stock and will be delivered later. That would have been no problem at all, but the tone in which you address customers is bizarre. I will not change the review because the one star is well-deserved. This is not how you treat customers.
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Response by Europost Postzegel- en munthandel
Dear Ilonka, You placed your order on July 4th, and by July 5th, you had already received the majority of your order. Exaggeration is also an art. You ordered the Leuchtturm PRESSO Coin Album for €168, received 2 Leuchtturm coin albums PRESSO Euro-Collection for €26.90 each, and a Leuchtturm Coin Card / folder for 1 Euro commemorative coins set Croatia worth €2.65, a product that is hardly sold. Unfortunately, this was not in stock. You received the wrong part of our packing slip; this was for our internal use. You should have received a note stating that this product would be delivered as soon as possible. We apologize for this. The product also had the following mentioned: Delivery time 2 – 10 Working Days!!! Today is July 7th, 3 days after your order. Our service department was not available on Saturday; otherwise, we would have gladly responded to you. Our service is a priority; we are known for our good and fast delivery. But we are also human and not robots. We will deliver the missing folder as soon as possible. This will certainly be within the previously mentioned delivery time of 10 days. We could have held back the entire order until this product was available. Consider it a service that we shipped the other products on the same day as your order!
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Gert Dikkers
7/7/2025

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