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Theodorus Coumans

11/22/2024

The usual "know - it - all" customer service. Endless text but no solution for the problem. Its 2024. Its ok to be humble. Its ok to help unsatisfied customers. But turning the problem around and blame the customer for being "rude" just because the given answer doesn't solve the problem, nor explains it any way... wow.. thats just sad. Good luck. Again... they keep on blabering... but a working tracklink is still missing. Pathetic

Kim-Ove Jensen
11/23/2024
Great service
Robin Stokkerman
11/22/2024
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DESHAIES STEPHAN
11/22/2024
Theodorus Coumans
11/22/2024
The usual "know - it - all" customer service. Endless text but no solution for the problem. Its 2024. Its ok to be humble. Its ok to help unsatisfied customers. But turning the problem around and blame the customer for being "rude" just because the given answer doesn't solve the problem, nor explains it any way... wow.. thats just sad. Good luck. Again... they keep on blabering... but a working tracklink is still missing. Pathetic
Response by walvisproducts.nl
What is going on here? Your review concerns dissatisfaction with a November 18th order for delivery to Romania in a remote area near the border with Moldova. You know yourself that this is a difficult location; after all, you yourself wrote with your order "PLEASE MENTION 100% THE PHONE NUMBER ON THE PACKAGE? OTHERWISE DELIVERY HERE IN THE MIDDLE OF NOWHERE WILL BE A REAL DRAMA". Your location is about 2500 km from our location, almost diagonally across Europe. It is therefore reasonable to expect that such a package would be on its way to you for a week or maybe a few days longer. But on November 22nd, 4 days after the shipment date, you suddenly block the PayPal payment. Because, yes, there was no delivery yet. And when the package was transferred between 2 delivery services, a track & trace link didn't work. And you strike a nasty tone throughout. Not only in your review above, but also in your subsequent correspondence. Among other things, you write: "When a supplier hides behind a far too expensive and unreliable courier service", "An I-make-me-quick-from-this-dick story", "It's great that you have so much experience and know everything so well". While you simply got a quick and competent answer from one of our colleagues. But you didn't like the answer. We consider your review untruthful and disagreeable. But that is allowed, of course.
Theo Thijssen
11/22/2024
Rémi GALICIER
11/19/2024

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