Is PLUGEAR trustworthy? Reviews and trustmark

Stephan Bucher

5/19/2020

Unfortunately, I have not received the order from May 9, 2020, to this day. I saw in the tracking that my order should arrive soon. As you explained to me, you have no influence on the delivery delay, which I now understand very well. I thank you for the quick response and for your generous accommodation. Great customer service. I can only recommend it further. This will definitely not be my last order with you.

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stuart smith
5/22/2020
Yes quick delivery good product
Jacob Dijkstra
5/22/2020
Fast delivery
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How would you rate PLUGEAR?
Stephan Bucher
5/19/2020
Unfortunately, I have not received the order from May 9, 2020, to this day. I saw in the tracking that my order should arrive soon. As you explained to me, you have no influence on the delivery delay, which I now understand very well. I thank you for the quick response and for your generous accommodation. Great customer service. I can only recommend it further. This will definitely not be my last order with you.
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Response by PLUGEAR
Dear Stephan, Thank you for taking the time to give us your feedback, and we sincerely apologize for the long wait! Your order (placed on May 9th during the weekend) was dispatched and shipped on Monday, May 11th, without any delay. Unfortunately, once the parcel leaves our warehouse, we no longer have control over the transport and customs. Due to the COVID situation, many parcels are delayed by customs as additional safety measures need to be implemented. Although we have done our best to ensure your parcel is delivered as quickly as possible, we also find ourselves in a difficult position. From your perspective, you paid for express delivery, and I completely understand your disappointment. Therefore, we have refunded your shipping costs. When it comes to costs and customer satisfaction, we always prioritize the latter without charging additional fees. I hope you will be pleased with this solution. Thank you for your understanding. Let's stay positive and healthy during this chaotic time. Best regards, Torque Alliance Team
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Peter Büeler
5/18/2020
Good product selection
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Yusuf Zabur
5/17/2020
Got lots of Tesla stuff at good price. The quality I dont yet know, but by the reviews it looks promising. Nice and smooth shopping experience.
Ivor Farrelly
5/17/2020
yes i would recomment this site

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