PLUGEAR

| total 1,300 reviews |

21 reviews last 12 months

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Gilles RICHARD
12/14/2019
No order tracking, you have to send an email to get information.
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Response by PLUGEAR
Dear Richard, We always send the tracking number along with the email that notifies you that your shipment is on the way; this is an automatic email that will be sent for every order. I have looked into our system, and when your order was fulfilled on December 10 at 19:29, the tracking number was included in the email. We received your email asking for the shipping status later; of course, we will track your order and inform you accordingly. This doesn't mean we don't send the tracking number to our clients. I hope you are well informed; perhaps you could take another look at our email from December 10 at 19:29? Our price cannot be as low as Alibaba because we need to cover import taxes, VAT, and international transportation, along with providing good after-sales service, a 14-day full refund, etc. We are confident that our price is already very reasonable compared to other shops in the EU. If you are not satisfied with the product, you can always return it to us and get your money back. Have a great weekend! Best regards,
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Michel LE GAL
12/14/2019
Fast delivery
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Response by PLUGEAR
Dear Michel, Thank you very much for your feedback; we greatly appreciate it. Wishing you and your family a healthy and happy 2020!
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How would you rate PLUGEAR?
Jeroen Ploeg
12/14/2019
Good selection, reasonable prices.
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Response by PLUGEAR
Dear Jeroen, Thank you for your time and review; we will do our best to maintain good service. Have a great weekend!
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Fabian
12/11/2019
They forgot to send 1 item, but after I reported it, they responded very quickly and sent it right away. Mistakes can happen, and I am satisfied with the resolution.
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Response by PLUGEAR
Dear Fabian, Thank you for your time and review, and we apologize for the inconvenience. When we move to a new office soon, we will also improve our order management system to prevent a similar mistake from happening.
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Bas van der Bruggen
12/10/2019
Fast delivery.
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Response by PLUGEAR
Dear Bas, Thank you for your review. We wish you a pleasant Christmas and New Year.
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Frank Bardoel
12/8/2019
Fast delivery, good product.
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Response by PLUGEAR
Dear Frank, Thank you for your time and your positive review; we will continue to work hard.
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