Is Neofollics Hair Technology trustworthy? Reviews and trustmark

William Kean
8/12/2024
Never received product
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Response by Neofollics Hair Technology
Dear William, Thank you for your feedback. We take it very seriously and have reviewed your case with our customer service department to understand what happened. It appears that your order was returned to our facility. We reached out to you, and you chose a refund, which was processed last week. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to let us know. Best regards, The Neofollics Team
N
8/2/2024
Fast shipping and works great.
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Amber Falzon
7/31/2024
I have only been taking for a month, so haven't seen any results yet. I'm not a fan of the taste of the melting tablets but will persevere to see if it woks.
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Response by Neofollics Hair Technology
Dear Amber Thank you for sharing your feedback with us. We appreciate your patience and perseverance as you continue to use our product. It is important to remember that results may vary from person to person and some people may take a little longer to notice changes. We hope that with continued use, you will begin to see the positive effects soon. We understand that taste can be a personal preference. Your feedback is valuable to us and we will take it into account for future product improvements. Thank you for choosing Neofollics and we look forward to hearing about your progress. Sincerely, Team Neofollics
Fleur
7/29/2024
Great service.
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Martijn van Veen
7/29/2024
No results 2 months in…
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Response by Neofollics Hair Technology
Dear Martijn, Thank you for your feedback. We understand your concerns about not seeing results after two months. Hair-related issues can indeed be a lengthy process and results can vary significantly from person to person. It's important to remember that individual responses to hair treatments can differ, and sometimes it may take more time to see noticeable changes. Please rest assured that we are here to support you throughout your journey. If you have any specific concerns or need further assistance, don’t hesitate to reach out to our customer service team. We are committed to helping you achieve the best possible results. You're doing well, two months is a short time! Best regards, Neofollics Hair Technology
Catarina Filipa Mateus
7/29/2024
Too much álcool and dries my hair tips and makes them very brittle
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Response by Neofollics Hair Technology
Dear Catarina, Thank you for your feedback. We greatly value and take your comments seriously. We would like to clarify that our products are specifically formulated to be applied to the scalp rather than directly onto the hair. This ensures that the active ingredients can effectively reach the hair roots and follicles. Although our products contain a controlled amount of alcohol, this is balanced to enhance absorption without causing excessive dryness. If you are experiencing dryness or brittleness at the ends of your hair, it could be due to external factors or an incorrect application method. Our customer service team is available to assist you with any further questions or support you may need. Please feel free to contact us at customerservice@neofollics.com. We are here to help you achieve the best possible results. Sincerely, Neofollics Team

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