Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Rashad ALSHEHATHA
6/21/2025
Schlecht behandelt und kommt Flasche ohne Kamm
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Response by Neofollics Hair Technology
Dear Rashad, Thank you very much for your review and for sharing your experience with us. We greatly value your feedback and always strive to provide our customers with the best possible service and experience. As we previously explained through customer service, the brush was not included in your order because it was not added to the shopping cart, so the system processed only the items you selected. We are very sorry to hear that your order arrived damaged, as this is not the experience we want for you. To assist you and find a solution as soon as possible, we would appreciate it if you could send us photos of the condition in which you received the package. This will allow our team to investigate what might have happened during shipping, since the products leave our warehouse in perfect condition. Please send the images to customerservice@neofollics.com. We are at your disposal to resolve this situation and ensure your satisfaction. Sincerely, Neofollics Hair Technology
Luka Mlakar
6/21/2025
When I make the order it says always 6-8 days, but then it always takes 3-4 weeks. It’s so annoying because it takes such a long time to receive the products.
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Response by Neofollics Hair Technology
Dear Luka, Thank you for taking the time to leave a review and for your trust in Neofollics. We understand that waiting longer than expected for your order can be frustrating. Regarding shipments to Slovenia, the delivery time is 6-8 business days, which are counted Monday through Friday, excluding weekends and holidays. According to our records, your order was delivered within this timeframe. If you ever experience any delays beyond this period or have any other questions about your order, please don’t hesitate to contact us. We’re here to help and want to ensure you have the best experience possible. Met vriendelijke groet, The Neofollics Team
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Evi Ayhan
6/21/2025
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Response by Neofollics Hair Technology
Dear Evi, Thank you very much for your review. We take your comments very seriously and always strive to provide our customers with the best experience. We would greatly appreciate it if you could share any specific suggestions or feedback with us so that we can optimize the purchasing process, communication, or the quality of our products. Our customer service team is always open to receiving your feedback, and we want to ensure we meet your expectations. You can send your suggestions to customerservice@neofollics.com, and we will do our best to incorporate them and make improvements. Sincerely, Neofollics Hair Technology
Patricia Bellac
6/20/2025
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Magdalena Lyner
6/18/2025
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Response by Neofollics Hair Technology
Dear Magdalena, Thank you very much for your valuable feedback. We take your comments very seriously and always strive to provide our customers with the best experience. We would greatly appreciate it if you would share any specific suggestions or comments with us so we can see how we can optimize the purchasing process, communication, or the quality of our products. Our customer service team is always open to feedback, and we want to ensure we meet your expectations. You can send your suggestions to customerservice@neofollics.com, and we will do our best to incorporate your comments and make improvements. Best regards, Neofollics Hair Technology
Tiago Sousa
6/18/2025
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