Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Mika Van Leeuwen
9/29/2023
The scalp therapy is amazing! Always gets my scalp to relax again!
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Patricia Clements
9/29/2023
fast delivery service - I have just used the shampoo and conditioner, so far so good.
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How would you rate Neofollics Hair Technology?
Sam M
9/28/2023
Order took forever to dispatch and was given wrong information about dispatch on order page and no comments from customer services when contacting them, not very good overall
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Response by Neofollics Hair Technology
Dear Sam M, Thank you for your review. We appreciate your feedback and take it seriously. We notice that you received your package a few days late, and this is certainly not our intention. Therefore, we have reached out to our transport company to improve the service and ensure that this does not happen again. We regret that you attempted to contact our customer service. However, as of now, unless there is an error, we have not received any emails from you. If you would like to reach out to us now or in the future, you can do so through the email customerservice@neofollics.com. Thank you for your review, and good luck with your treatment. Best regards, Team Neofollics
Alex G.
9/28/2023
Website store easy to use and combining products in the cart compensate in terms of cost. Products were well packaged and the delivery was done quickly.
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David Taylor
9/27/2023
I have sent an email and I’ve had no reply. and still haven’t received my order.
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Response by Neofollics Hair Technology
Dear David, Thanks for your review. We value your feedback and take it very seriously. Sorry if it took us a day to respond to your email, we will try to speed up the process in the future. We have sent you the tracking link so you can check that everything is in order and your order is on its way. We understand your discomfort, but we hope that you receive the products as soon as possible. If you have any questions regarding your order you can always contact costumerservice@neofollics.com, we will be happy to work with you to find a solution. Kind regards Team Neofollics
Luciana Van Heur-Enna
9/27/2023
Fast delivery, great products
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