Thirza Van de Hoef
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Response to your reply. Mistakes can and do happen, but nothing has been sent out. Additionally, we received an email stating that everything was packed and shipped on 28/10. Then, days later on 30/10, we found out there was an error in the inventory, which meant we could choose a new bottle and that free accessories (plural) would be sent later. Subsequently, the blame (unjustly) was placed on PostNL for the delay. It is clear that there is more going on than just a human error. Oh, and by the way, we ordered 6 bottles instead of 3. P.S.: It's 'cool' that you mention customers by name 😉