Regular monitoringDiederik
I have placed several orders here, all of which were delivered as agreed (maybe sometimes a day late, but that could also be due to post.nl). In my last order, a component worth 2 euros was missing; there's no real reason to complain since mistakes happen, but unfortunately, my email has not been responded to, in which I even suggested adding it to my next order. So, in response to the question "how can the web shop improve," the customer service/contact could definitely be better. Update: Otronic has delivered the missing item after all. Therefore, I am once again 100% satisfied and giving the corresponding 5 stars.
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