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Mike

5/2/2021

I paid extra for a delivery within 1 working day. Then I received an email stating that it would take 3 working days, so I requested a refund for the extra charge. They then canceled my order because they could not meet my requests, and now the product has become more expensive, and I have to wait even longer. Additionally, they were very unfriendly in their emails; I would advise everyone against ordering anything here.

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Thomas
5/2/2021
Fast, good, clear
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Jeroen Bucx
5/2/2021
How would you rate OTRONIC?
Albert Aarts
5/2/2021
clear website and fast delivery
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Leendert Bom
5/2/2021
Good modules for a reasonable price. Very friendly owners.
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Jan De Ruiter
5/2/2021
Fast and good delivery.
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Mike
5/2/2021
I paid extra for a delivery within 1 working day. Then I received an email stating that it would take 3 working days, so I requested a refund for the extra charge. They then canceled my order because they could not meet my requests, and now the product has become more expensive, and I have to wait even longer. Additionally, they were very unfriendly in their emails; I would advise everyone against ordering anything here.
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Response by OTRONIC
Dear Mike, what a shame about this misunderstanding. You ordered late Friday evening and expected to have your order by Monday. Our promise is: orders placed on weekdays before 4:00 PM are shipped the same day. Then there is the option of letter mail, which takes 1 to 2 working days, or as a package, which usually takes 1 working day. You indeed chose the package option. If you had ordered on Friday before 4:00 PM, it would have been delivered on Saturday, but you ordered late Friday evening. The email you received is a general email with the order confirmation stating what you can expect. The 3 working days is mentioned under the heading Belgium, as products take a bit longer to reach there. For the Netherlands, it states 1 to 2 working days. We can never guarantee that something will be delivered the next day because it can sometimes be very busy at the postal services. Despite my explanation, you wanted the shipping costs refunded. Therefore, we canceled the order because we could not meet your wishes. We already have very low shipping costs, really just the cost price, and we cannot send a package for the price of a letter shipment. We regret that this misunderstanding occurred and that we were unable to convince you of this.
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