Mr Snoep

| total 1,541 reviews |

354 reviews last 12 months

Approved

Member of ValuedShops since 2020

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

ValuedShops reviews

Impartially managed by ValuedShops. Read our policy and terms.

leen bras
12/14/2023
They are really hard, Tum Tum is supposed to be soft.
Translated with AI
Reply
Response by Mr Snoep
Dear Leen, The tum tum is simply soft; it's a pity that you are not satisfied. We have greatly assisted you with placing this order. It's a shame that we do not read that in your feedback. Kind regards, MrSnoep
Translated with AI
Annie Stolp
12/14/2023
The delivery could have been a bit faster; it took 5 days 🙈.
Translated with AI
Reply
Response by Mr Snoep
Dear Annie, Unfortunately, during the holiday season, shipping may take a bit longer. Best regards, Mrsnoep
Translated with AI
How would you rate Mr Snoep?
Cherda Wassink
12/14/2023
The people working in customer service should receive proper training in customer friendliness. This is really too much!!
Translated with AI
Reply
Response by Mr Snoep
Dear Cherda, We offer a free option to pick up the package elsewhere. In many cases, shipping is faster. Our website clearly states that we currently have a delivery time of 1 to 5 working days due to the holidays. The package was set aside for you last Tuesday, and you were notified about it. But unfortunately, that is never fast enough for some...! Kind regards, MrSnoep
Translated with AI
Jansen
12/14/2023
Worthless (customer) service. Order placed through the website using a coupon. For unclear reasons, the order is not delivered, but the coupon has been "used." Employee "Danny" keeps placing the blame on the customer, which is incomprehensible, as the coupon is exclusively usable at this company, has been used according to Danny, and it is evident that nothing has been delivered. It is not possible to think along in a solution-oriented manner. Do not order anything from this company!
Translated with AI
Reply
Response by Mr Snoep
Dear Rick, It's a shame that you portray us this way. But I will explain here that the fault really lies with you and you are placing the responsibility on us. You purchased two coupon codes titled 50% discount at Mrsnoep, and it is logical that these can only be used with us, right? During the purchase, there is an expiration date, which means they must be redeemed on the site before that date. This was done at the last minute, but that's beside the point. When an order is placed, it also needs to be paid for. Now you placed two orders one after the other, one of which failed to process the payment while the other went through successfully. Based on that, we cannot see what went wrong with the failed one; we receive a message stating that it has expired, which means the payment failed at your own bank. Now you are blaming us for the error, which is not very fair. Since the coupon has expired, we offered you a 25% discount, which you did not accept. You can see from multiple reviews that we are always helpful to our customers. Kind regards, Mrsnoep
Translated with AI
John
12/14/2023
We received good assistance with the order we placed.
Translated with AI
Reply
Response by Mr Snoep
Thank you for this beautiful review.
Translated with AI
Joyce Van hardeveld
12/13/2023
Delicious
Translated with AI
Reply

Approved

Member of ValuedShops since 2020

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: Mr Snoep
Jelle Zijlstraweg 202204
1689ZX Hoorn NL
Email
Phone: +31629557531
Website: mrsnoep.nl
CoC: 73598089
VAT: null

All shops of Candy Company

Also registered with

Reviews from other sources

ValuedShops
1275 reviews

4.3

Google
149 reviews

4.4

Trustpilot
117 reviews

4.2

Transparency info