Mr Snoep

I thought it was sweet, but it was actually salty and sour. I don't like sour. Otherwise, it was good and neat.

Dear Mr. Snoep, Your response is particularly unprofessional and unfriendly towards customers. Instead of showing understanding for a disappointing experience, you choose to place the blame entirely on the customer in a condescending manner. My review was not only about the product itself, but specifically about the way you communicate with customers. Your response confirms exactly why the negative review is justified. Addressing customers as if they "did not read properly" is disrespectful and completely lacking in service orientation. Good service is not just about what is sold, but also about how...

I personally found it too sour and too sweet; otherwise, it was fine.

The order was on time; however, there are only two types of candy, one of which is very chewy. Too bad, this will be our last time.

I received 2 types of candy that do not match the image, and when I sent an email to complain, I got a response saying "best regards."