Is Mr Snoep trustworthy? Reviews and trustmark

Cherda Wassink
12/14/2023
The people working in customer service should receive proper training in customer friendliness. This is really too much!!
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Response by Mr Snoep
Dear Cherda, We offer a free option to pick up the package elsewhere. In many cases, shipping is faster. Our website clearly states that we currently have a delivery time of 1 to 5 working days due to the holidays. The package was set aside for you last Tuesday, and you were notified about it. But unfortunately, that is never fast enough for some...! Kind regards, MrSnoep
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Jansen
12/14/2023
Worthless (customer) service. Order placed through the website using a coupon. For unclear reasons, the order is not delivered, but the coupon has been "used." Employee "Danny" keeps placing the blame on the customer, which is incomprehensible, as the coupon is exclusively usable at this company, has been used according to Danny, and it is evident that nothing has been delivered. It is not possible to think along in a solution-oriented manner. Do not order anything from this company!
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Response by Mr Snoep
Dear Rick, It's a shame that you portray us this way. But I will explain here that the fault really lies with you and you are placing the responsibility on us. You purchased two coupon codes titled 50% discount at Mrsnoep, and it is logical that these can only be used with us, right? During the purchase, there is an expiration date, which means they must be redeemed on the site before that date. This was done at the last minute, but that's beside the point. When an order is placed, it also needs to be paid for. Now you placed two orders one after the other, one of which failed to process the payment while the other went through successfully. Based on that, we cannot see what went wrong with the failed one; we receive a message stating that it has expired, which means the payment failed at your own bank. Now you are blaming us for the error, which is not very fair. Since the coupon has expired, we offered you a 25% discount, which you did not accept. You can see from multiple reviews that we are always helpful to our customers. Kind regards, Mrsnoep
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John
12/14/2023
We received good assistance with the order we placed.
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Response by Mr Snoep
Thank you for this beautiful review.
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Joyce Van hardeveld
12/13/2023
Delicious
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Ron Van Kleinwee
12/12/2023
excellent quality, excellent price
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Ann
12/10/2023
Fast service and good price, not too large packaging.
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