Mr Snoep

limited selection because 6 out of the 11 pages contained sold-out items

Since we do not want candy with animal products, we ordered from the Vegan Candy category. Marshmallows were also listed in this category. Unfortunately, it turns out that this product contains pork gelatin. I sent an email, but received no response. After a week, I sent another email and finally, after 10 days, received a brief reply: there was indeed a mistake made by Mr. Snoep, as the product was incorrectly listed under vegan candy. However, we should have looked more closely at the ingredients; then we would have seen that the marshmallows were in the wrong category. There were no apologies for the mistake made, as the customer is expected to pay better attention to whether the information from Mr. Snoep is correct. The disdain for the customer is clearly noticeable. If you treat your customers this way, then you haven't understood much. Update following Mr. Snoep's response: it took him 10 days to reply to an email, and now suddenly he wanted to respond quickly? No 'sorry' or 'that's unfortunate,' but instead, he shifts his own mistakes onto the customer. I did not buy the product blindly; it was clearly listed in the Vegan category. As a customer, you should be able to assume that it is vegan. But apparently, I should have looked more closely to see if there was a mistake made by Mr. Snoep. And then to hide behind a disclaimer! This seems to be the way Mr. Snoep, Danny Wilmans, operates. Just look at other reviews with poor ratings: it is always the customer's fault. It's terrible to treat your customers this way, and it is not worthy of Webwinkelkeur.