Malmi
This review was collected through ValuedShops and is traceable to a purchase at Hairgivers.com, indicating a genuine experience.
How we verify reviews
How we verify reviews
Member of ValuedShops since 2020
Impartially managed by ValuedShops. Read our policy and terms.
Good service and price
Product began malfunctioning within first month and customer service did not respond to three emails asking for a solution. Absolutely outrageous!
Half an hour after I made my order at 09:04 in the morning I emailed HGS and told them that I would like to modify it. Nobody responded and at around 12:30 I get an email that my initial order is shipped. I called HGS and after many attempts I come through just to hear that there is nothing they can do and that it is unfortunate because they had a lot to do and couldn’t react quick enough. Now I have to wait several weeks for the package to arrive and to be sent back automatically and then I can make a new order. HGS doesn’t want the ship the correct package before the old one arrives and they don’t want to offer me to cover the shipping cost if I make a new correct order. I have done many deals online before but seldom with a company that is as hard to reach and as reluctant to rectify their mistakes.