Is Sim Race Webshop B.V. trustworthy? Reviews and trustmark

Remco Prins

11/26/2025

I ordered a new Moza R9. The shipping costs were unclear; there is a free option but also a paid one. The package was slightly delayed and sent without tracking. The R9 turned out to be a second-hand item that also showed defects. I registered a return, and they responded quickly with apologies, promising to send a new one as soon as the package was on its way to their warehouse. This was not the case, and a day later I received an email stating that the money would be refunded within 14 days, which ultimately took 6 days. All in all,

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Maksym Poberezhnyk
11/27/2025
Bianca März
11/27/2025
How would you rate Sim Race Webshop B.V.?
Pedro Duraes
11/27/2025
Grit Agricola-Ehrlich
11/27/2025
Remco Prins
11/26/2025
I ordered a new Moza R9. The shipping costs were unclear; there is a free option but also a paid one. The package was slightly delayed and sent without tracking. The R9 turned out to be a second-hand item that also showed defects. I registered a return, and they responded quickly with apologies, promising to send a new one as soon as the package was on its way to their warehouse. This was not the case, and a day later I received an email stating that the money would be refunded within 14 days, which ultimately took 6 days. All in all,
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Response by Sim Race Webshop B.V.
Thank you for your detailed feedback. We're sorry to hear that your experience did not go smoothly — that is certainly not our intention. We would like to clarify that in this case, there was a misunderstanding regarding the product and the return process, for which we apologize. The shipping options are automatically displayed based on the chosen address, but we understand that this can sometimes be confusing. The delay with PostNL and the lack of a shipping confirmation is also unfortunate, and we would have preferred it to be different. Regarding the return process: we immediately addressed the return notification and initially planned to send a replacement product. Since this was not possible at that time, we fully refunded the purchase amount. Although this ultimately occurred within the legal timeframe, we understand that the processing time felt longer than desired. We regret that you had this experience and will take your feedback into account to further improve our communication and processes. Best regards, Team Sim Race Webshop
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Sanne Houben
11/26/2025
Great webshop, ships quickly and is well packaged.
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Response by Sim Race Webshop B.V.
Thank you for your nice review! 🙏 It's great to hear that you are satisfied with our webshop, the fast shipping, and the neat packaging. 🚀 Best regards, Team Sim Race Webshop
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