De Moestuinwinkel

Product seen on September 2, 2024, and after having contacted a staff member about the delivery day and being told that everything would be fine, I decided to place my order. I chose the option to have my package delivered to a pickup point, which I was happy about. Then I received an email stating that this is no longer possible and that my package would now be delivered to my home address. This was quite annoying; I had to sacrifice my day for this, but I was told I would receive a tracking code so I would know when my package would be delivered and could go about my day, which was fine. Delivery was supposed to be today between 08:00 and 21:30, and I had to keep an eye on my tracking code. I did this, checking the status every half hour until this writing, over 9 hours later, but I still hadn't received a time slot or delivery time. I called Moestuin and spoke to an intern. I explained the problem, and he was fully understanding but couldn't help me, nor could he provide me with a phone number for GLS. I asked to speak to someone who could assist me. The intern said he was the only one there... strange, an intern all alone, but anyway. He did mention that he is often surprised by how they (GLS) mishandle packages. His tip was to always unpack the packages before the driver drives away. I eventually got through to GLS, but they couldn't help me either. They couldn't guarantee that my package would be delivered today, even though I read that today was my delivery day. If I had known this, I would have placed my order elsewhere. What a shame! I received an email stating that this cannot go ahead and that the product will be delivered to my home.

Fast delivery and beautiful organic seeds.

Beautiful product, fast delivery, clear information about the delivery. Very happy with it!

Good products. One item was out of stock, and then something (better) was added in consultation, at no extra cost.

I ordered the small Triton 2500 greenhouse. It was delivered quickly, but we encountered a problem while assembling it. I called and it was great to speak to a real person (Stefan, in my case) who calmly checked everything step by step until the problem was found and immediately came up with a solution. No fuss, just resolved. Wonderful. The only thing I would like to advise future buyers of the Triton greenhouse: if your relationship isn't strong, don't start this project. The extensive manual is really unclear in many places, and the greenhouse consists of so many small parts that you often can't see the forest for the trees, even though everything is numbered. Very often, you have to undo something because suddenly something needs to be inserted in the next step. It would be more helpful if that were indicated. We managed to put it together, and once assembled, it’s fine, but it took three people and a lot of swearing, and it really took a whole day, even though it’s only 2.50m. Maybe a tip for the manufacturer to review the manual with someone who is assembling it for the first time? And clearer enlargements of the connections would help. They could learn a thing or two from Ikea. Also, perhaps offer the option of a prefab greenhouse for those of us who are less handy. I find the quality of the greenhouse really disappointing for that price. The sliding door moves very stiffly on small plastic parts, and the aluminum screws break off at the slightest resistance. I really wouldn't buy this greenhouse again. However, the service and handling were truly impeccable. I would definitely buy something here again.

Fast and accurate delivery of a beautiful product.