Is De Moestuinwinkel trustworthy? Reviews and trustmark

Ingrid

9/25/2026

My order took weeks and was then partially shipped after repeated contact. A part was never shipped and after more back and forth contact, this was credited. I found the last email especially unpleasant and felt attacked, while I had remained polite myself. I will really never order from this store again. I don't often write reviews and if everything had been resolved properly, I wouldn't have done this now either. Unfortunately, that is not the case!

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Monique Even
9/28/2026
Ingrid
9/25/2026
My order took weeks and was then partially shipped after repeated contact. A part was never shipped and after more back and forth contact, this was credited. I found the last email especially unpleasant and felt attacked, while I had remained polite myself. I will really never order from this store again. I don't often write reviews and if everything had been resolved properly, I wouldn't have done this now either. Unfortunately, that is not the case!
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Response by De Moestuinwinkel
Hello Ingrid. We indeed had contact via email, and in that I have openly admitted that the delivery of your order did not go as we hoped and as you, as a customer, may expect. There has been too much delay and uncertainty in the delivery, due to the relocation of our company. I find that very unfortunate, but unfortunately, this is how it has turned out. If something goes wrong, we always resolve it properly; your claim that this has not happened is completely unfounded. We have offered apologies, delivered your order, and refunded the items that could not be delivered. You and I clearly have a different view on "staying proper." I would not describe your demand for extra compensation and many exclamation marks as proper, but rather as rude. That you feel attacked when you are calmly addressed about this can be, but says more about you than about our customer service. Regards from Sandra
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Wim Hartog
9/24/2026
Lieve Juchtmans
9/22/2026
Rosien Herweijer
9/20/2026
It has been three days and I still have no news about the delivery date.
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Response by De Moestuinwinkel
Dear Rosien: We have reviewed the tracking and see that the package should still be on its way. We will contact you to find out what is happening exactly. Best regards, Ashley
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Rc Panhuysen
9/20/2026

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